AXELOS Consulting Partner (ACP)

National System is proud to be an AXELOS Consulting Partner (ACP), one of the few organizations licensed by AXELOS to deliver the certified and diagnostic assessments for the P3M3® Maturity Model.

National System can also assist with ITIL® Maturity Model assessments as well as offering consulting services to support other AXELOS products.

Using AXELOS best practices, National System's experts can help you to diagnose organizational issues, develop your capabilities, and enable continual improvement. Our experts can facilitate high-level, evidence-based assessments for the P3M3® framework. National System offers a suite of services built around AXELOS best practice, including the following:

• Evidence-based assessments for the P3M3 framework and ITIL adoption.
• Business case development.
• Management of risk and value.
• Evaluation of IT resources, processes, and investments.

Sustainable Development Goals (SDGs) Advisory

National System is a strong supporter of the United Nations' 2030 Agenda for Sustainable Development Goals (SDGs). Our local and international consultants will work with the main stakeholders involved in the SDG Agenda to take forward the following duties and responsibilities:

• Provide technical support to the interventions related to the SDGs as per the United Nation's guidelines.
• Help in the implementation of the SDGs activities, including the design of a multi-year project plan to ensure higher development impact.
• Provide support and advice to the key stakeholders engaged in the SDG Agenda in technical debates, donor tables, national and international forums around the SDGs and other related issues.
• Provide technical advice to promote the implementation of the SDG Agenda into the National and Sub-National Strategies.
• Supporting the identification of the key programs and projects that can trigger SDGs acceleration.
• Provide Technical support to SDGs monitoring, evaluation and reporting.
• Provide advice on potential innovative financing options/strategies for the SDGs.

Web Development & Digital Media

• Business and Professional B2B / B2C websites: We build effective business and professional websites that meet the challenges of a changing competitive landscape. Our B2B and B2C websites feature customer-centric design & value proposition, allow for a two-way communication with the customers, fully integrate with social media, and deliver positive customers experiences.
• Information Portals: We develop effective information portals of all sizes and purposes; directories, catalogues, document repositories, listings, articles, archives, and anything else that has to do with organizing, sorting and searching massive amounts of data.
• Custom Web Applications
• Graphic Design & Infographics

Strategic Management Consultancy

National System presents several services in this area, which include:

• Policy Development and Evaluation.
• Sustainable Development Goals (SDGs) strategic alignment and implementation.
• Monitor and Evaluation advisory.
• Organizational Evaluation and Improvement.
• Setting vision, mission, goals, and objectives.
• Developing strategic plans and long-term strategies.
• Conducting SWOT analysis (Strength, Weakness, Opportunities, and Threats).
• Conducting environmental scanning to identify strategic opportunities and threats.

Customized Outsourcing

National System will cover all logistics and administration needed to make your business easier and more efficient in Egypt. Our services focus on foreign companies that want to operate for short or long term in Egypt. There is also a possibility to extend these services to the Middle East and Africa. The services include:

• State of the art facilities, infrastructures, workspace & offices.
• Strong network in the local market, either with the government or with the private sector.
• Provide expat resources required to operate in Egypt: accommodation, legal support and government administration process (Visas/work permissions). In addition to salary transfers and other benefits if needed.
• Provide your products/services with the necessary legal support, customs support, government administration process and other logistics, until it reaches your customer in Egypt.
• Provide your customers with after sales services and support. In addition to our expert customer relationship management team.
• Recruit required resources from the local market.
• Represent you in front of different authorities in Egypt, in order to ease your business operation.

Portfolio, Program & Project Management

National System's Project Management team works hand-in-hand with the customer's team to manage the scope, cost, and scheduling of the project, meeting timelines, budget and planning requirements. While assuring quality through risk mitigation and detailed documentation.

National System applies technological life cycle methodologies, using performance-based management principles, to deliver enterprise level solutions and services to customers.

Our Project Management services include, but are not limited to the following:

• Deploying a new Program Management Office (PMO). Developing a Program Management Office provides the strategic direction, oversight, and leadership that is necessary to manage large, complex, and mission-critical programs.
• Enhancing an existing Program Management Office (PMO).
• Project Management Consultation.
• Projects/Program Evaluation.

Hardware

National System had successfully helped different government organizations and businesses to develop their IT infrastructure, through our extensive and most efficient network of IT suppliers and partners.

Service Delivery & Performance Management

National System Consultants' aim is to ensure efficient and effective public service delivery, particularly developing diversified, competent and highly productive human resources and institutions, fully utilizing human potential and achieving efficient and effective service delivery. As a general approach, these interventions encourage the strengthening of the governments’ capacity to manage the service users, citizens and the stakeholders’ satisfaction. They would strengthen the administrative capacity of the public administrations with a set of strategic actions that analyze the service delivery and affect the performance improvement as well as the relations with citizens and stakeholders. The focuses of the activities are:

• Analysis and mapping: definition of the Customer Satisfaction Management practices in the administrations and, consequently, definition of types and levels of knowledge and experience compared to the detection of customer satisfaction.
• Design tools for Administrations: implementation of relevant toolboxes and infrastructure projects (web-community, CSM, help desk).
• Training needs analysis, training program and delivery based on the organizational models of the target bodies;
• Development of Performance Management Systems and coaching of managers responsible for their implementation.
• Communication and Information Systems: design and implementation of the information system necessary to the management of relevant data and dissemination of information material.

Program Evaluation

National System Consultants had developed a specific expertise in designing, managing and implementing evaluation exercises and are now one of the leading experts in the evaluation field, contributing to the definition and enhancement of methodologies and tools, and assessing the effectiveness of cooperation modalities, national policies, donors' strategies, programs and projects:

• Our Consultants had accumulated a wide experience in designing and managing complex multi-sectorial and/or multi-country evaluation studies with tight deadlines and multi-national and multi-disciplinary teams, involving several stakeholders and requiring a high level of political and institutional sensitivity.
• Our Consultants have a strong experience as well in the evaluation of programs and projects, at the national and local levels, covering a diversified range of sectors and thematic areas, and benefiting a wide group of stakeholders. These evaluations usually imply a combination of extensive fieldwork, quantitative analysis, qualitative research, participatory methodologies, as well as high-level policy dialogue.

IT Strategy

Business and operations may need special tailored applications or reports, which may not exist with the standard functionality of new or existing systems. National System offers full tailored applications; system integration; advanced reporting and business intelligence; adding Arabic interface for existing applications.

National System helps in Continuous improvement of the technology landscape within an organization, through system consolidation and process engineering, adoption of specialized ERP tools over consolidated ERP, adoption of software, process and hardware as a service, outsourcing of technology to cheaper locations, enablement of higher IT security measures.

Our Information Technology Transformation Services include:

IT Strategy

• Align IT with business goals and objectives.
• Establish clear benchmarks across the application life cycle.
• Improve processes through proven frameworks and best practices.
• Consolidate, standardize, and harmonize data across multiple systems.
• Program Management Services.

ERP Strategy & Design

• Establish ERP governance mechanisms.
• Determine the required ERP services.
• Identify and implement the most suitable ERP package.